Return Policy

Pre-paid return shipping provided for all qualifying orders You may return qualifying items within 14 days from the delivery date. Items marked as Final Sale are not eligible for return. A $15 shipping and handling fee will be deducted for each return package.

  • To begin your return, click here to enter in your order ID.
  • A $15 shipping and handling fee will be deducted for each return package.
  • Items cannot be returned at Harry Rosen or The Outlet by Harry Rosen locations.
  • Items must be returned new, unworn and in the condition in which they were received. If the items in question are not in resalable condition, we reserve the right to decline a return or exchange if the item does not meet our standards.
  • Items marked Final Sale are not eligible for returns or exchanges.
  • All refunds will be issued to the original method of payment including purchases made with gift cards.
  • We cannot accept returns or exchanges on intimate apparel.
  • Purchases made at shopfinalcut.com can only be returned by mail.
  • For exchanges, please follow the return process and order a new item online.
  • If we identify an unusual or unreasonable return patterns, we may restrict or refuse future transactions.

Returns Process

1. Confirm your item is eligible for return based on the above.
2. Click here to enter your order ID.
3. Select the items to return and generate a return waybill for you to print.
4. Repackage the item(s) and take your parcel to any Canada Post drop off location.
* If we identify an unusual or unreasonable return patterns, we may restrict or refuse future transactions.
* Please note that it may take up to 5-7 business days for your return to be processed after its arrival at our distribution centre.
Once processed, you will receive an email confirmation indicating the refund has been issued.

Price Protection Policy

Final Cut offers customers a price protection policy under the following conditions:
1. When an item had its price reduced within 7 days of ordering.
2. Item is included as part of a “Flash Sale” within 2 days of placing the order.
3. The item is still available on the shopfinalcut.com website in the same style and size purchased.
4. Price adjustments may be requested once per item

If these conditions are met, please contact our Customer Care team and they will be happy to refund the difference to the original method of payment.

Please note that it may take 5-9 business days for your return to be processed after its arrival at our distribution centre.

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